Frequently Asked Questions

Answers to your most common questions

Order

How do I apply for my cannabis prescription online?

Please send us the original recipe by post as soon as possible. We can only ship your order with the original recipe.

Send the original recipe to the following address:

360Grad-Apotheke
Bonner Straße 237
40589 Düsseldorf

You will receive an email confirmation of acceptance and an offer that you can accept, which will then be forwarded to you for payment.

Can I order cannabis products without a prescription?

Medicinal products containing cannabinoids are prescription-only medicines.

Ordering is therefore only possible upon presentation of a valid original prescription.

You can book your medication in advance. It will be issued or dispatched once the pharmacy receives the original prescription.

A private prescription for medical cannabis is valid for 3 months. If the cost is covered by health insurance, the validity is reduced to 28 days.

My prescribed product is not available

Unfortunately, in the relatively new field of cannabinoid-containing medicines, despite our best efforts, there are always supply bottlenecks that we try to avoid.
If your prescription cannabis product is not listed in our product overview or is marked as "out of stock", you can contact us directly.

Our team of pharmacists will then quickly check if the product is available directly from our wholesaler or manufacturer, or if an alternative can be discussed with your doctor. This usually takes a maximum of 2 days to dispatch.

If you have any questions about the availability of a prescribed medication, please contact us by email or phone:

Phone: (0211) 4187 3252
E-mail: kundenservice@mycannabis.de

Product information

How much does cannabis cost?

When it comes to medical cannabis prices, we are legally obliged to follow the pricing regulations for prescription drugs.

You can see the price of the drug after registration on our website. You can also check prices directly in your account.

What products are offered?

At MYCANNABIS, we are proud to offer our patients a wide range of high quality flowers and extracts sourced from some of the most trusted suppliers such as: Avaay/Vayamed, Cantourage, 420 Pharma, Enua, Aurora, Cannamedical, Demecan, Remexian, WMG pharma and others.

Our expert staff is always ready to answer your questions.

Is shipping free?

For delivery via DHL, we charge a shipping fee of EUR 9.99 for orders between EUR 0 and EUR 100.

For orders of 100 to 200 €, the shipping fee is 5,99 €.

Orders valued at over 200 euros are shipped free of charge.

For GO orders between 0 and 100 EUR, the postage is 13,99 EUR.

For orders between 100 and 200 euros, the postage is 9.99 euros. Orders valued over € 200 are sent free of charge.

Once the prescription is received, the offer is checked and sent. If the offer is accepted and the drug is in stock, production can begin. After production, the medicine is ready for dispatch.

Average dispatch time for GO! Express is 1 day.

The average shipping time for DHL is 1-5 days.

Thanks to partial legalisation in Germany, cannabis is no longer a drug but a prescription medicine. This legal step has led to a significant increase in the number of enquiries about treatment. From 1 April 2020, we are facing a significantly higher volume of enquiries.

We have maximized our capacity in a short time and are continuously working to further expand our resources. In parallel, we are making numerous phone calls to deal with all enquiries.

Like many other dispensaries specialising in cannabis, we are facing the challenge of coping with increased demand. We try to process all orders as quickly as possible and ask for your understanding.

Where do I send my original recipe?

Send your prescription to the following address:

360Grad-Apotheke
Bonner Str. 237
40589 Düsseldorf

We will pay the postage for you. Please use our postage envelope, which you can print here in PDF format.

What happens if I miss a delivery?

If the delivery driver has not reached you at home, a second delivery attempt will be made. Alternatively, you can enter a different delivery location using the parcel number. If the parcel cannot be delivered even on the second delivery attempt, it will be returned to us.

How does a refund work?

All drugs (especially prescription drugs, including cannabis flowers) are legally excluded from reimbursement. Please see our cancellation policy for further information.

Payment options

What payment methods are possible?

You can pay conveniently and easily with a debit or credit card or purchase on account (7-day payment period). Purchase on account is also possible for new customers.

Contact us directly

Do you have any other questions?

Feel free to send us an email or give us a call:

Phone: (0211) 4187 3252
E-Mail: kundenservice@mycannabis.de